Website: https://s.swiftstarnet.com
Effective Date: 12 December 2025
Last Updated: 12 December 2025
SwiftStar Network (“SwiftStar,” “we,” “us,” “our”) operates the website https://s.swiftstarnet.com
, an online multi-vendor marketplace connecting customers with independent service professionals (“Pros”). This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
By using our website or creating an account, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
When you create an account, request services, or contact us, we may collect:
Full name
Email address
Phone number
Password (encrypted)
Location / address
Service details or project descriptions
Payment information (processed securely via third-party providers)
Communication or support messages
Uploaded files (e.g., images, instructions, service details)
Service providers may also submit:
Business name
Portfolio or professional details
Banking details (for payouts)
Identity verification documents
1.2 Automatically Collected Information
We automatically collect:
IP address
Device type & operating system
Browser type
Pages viewed
Time spent on website
Referral source
Interaction data (clicks, searches, filters)
Cookies and analytics data
This helps us improve performance, security, and user experience.
1.3 Cookies & Tracking
SwiftStar uses cookies to:
Provide secure login
Remember preferences
Improve website functionality
Analyze traffic and performance
You may disable cookies in your browser, but some features may not work correctly.
2. How We Use Your Information
We use the information we collect to:
Create and manage user accounts
Match clients with suitable professionals
Facilitate secure payments
Verify professional identities and maintain platform safety
Provide customer support
Improve services, features, and security
Send important notifications (service updates, security alerts)
Send marketing emails (only with consent)
Prevent fraud, abuse, and policy violations
Comply with legal obligations
We do not sell your personal information.
3. Legal Basis for Processing (POPIA Compliant)
We process personal information based on:
Your consent
Performance of a contract (e.g., providing services)
Legitimate interests (fraud prevention, service improvement)
Legal obligations
4. Sharing Your Information
We may share personal information with:
4.1 Service Providers & Professionals
To complete service bookings and communication.
4.2 Third-Party Service Providers
Including:
Payment processors
Identity verification tools
Hosting providers
Analytics services
4.3 Legal Requirements
We may disclose data when required by:
Law enforcement
Court orders
Regulatory authorities
4.4 Business Transfers
If SwiftStar Network is acquired, merged, or restructured.
We never sell your data.
5. Data Storage & Security
We implement industry-standard security measures, including:
Encrypted passwords
SSL secure website
Role-based access controls
Secure payment gateways
Although we strive to protect your data, no system is completely secure.
6. Data Retention
We retain your information only for as long as necessary to:
Provide services
Resolve disputes
Comply with legal requirements
Account data may be retained up to 5 years after last activity, unless deletion is requested.
7. Your Rights Under POPIA
You have the right to:
✔ Access your data
✔ Correct inaccurate information
✔ Request deletion of your account
✔ Withdraw consent
✔ Object to processing
✔ Request a copy of collected data
To exercise these rights, contact us at: info@s.swiftstarnet.com
8. Children’s Privacy
SwiftStar Network is not intended for users under 18.
We do not knowingly collect information from minors.
If a minor’s data is mistakenly collected, we will delete it immediately.
9. International Transfers
Your data may be stored or processed outside South Africa.
By using our platform, you consent to such transfers, all of which follow data protection standards.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. Updates to This Privacy Policy
We may update this policy from time to time. The “Last Updated” date will always be visible at the top.
Continued use of the website means you accept the updated policy.
12. Contact Information
For questions, support, or privacy requests, contact:
SwiftStar Network
Bellville, Cape Town, South Africa
Phone: +27 65 711 7178
Email: info@s.swiftstarnet.com
Website: https://s.swiftstarnet.com