Terms & Conditions (T&C) for SwiftStar Net
Website: https://s.swiftstarnet.com
Effective Date: 12 December 2025
Last Updated: 12 December 2025
Welcome to SwiftStar Network (“SwiftStar,” “we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website and services available through https://s.swiftstarnet.com
(“Platform”).
By accessing or using the Platform, creating an account, or booking a service, you agree to be bound by these Terms. If you do not agree, you must stop using the Platform immediately.
1. Definitions
Client / Customer – A user requesting a service from a professional.
Service Provider / Pro – A registered professional offering services on the platform.
Platform – The SwiftStar Network website located at https://s.swiftstarnet.com.
Booking – A request for services made by a Client.
SwiftStar – The operator and owner of the platform.
2. About SwiftStar Net
SwiftStar Network is an online marketplace that connects Clients with independent Service Providers.
SwiftStar does not employ Service Providers directly.
Service Providers operate as independent contractors responsible for their own work quality, compliance, and legal obligations.
3. Eligibility
To use the Platform, you must:
Be at least 18 years old
Provide accurate and truthful information
Have the legal capacity to enter into agreements
SwiftStar may suspend or terminate accounts that violate these Terms.
4. User Accounts
Users must create an account to book services or offer services.
You agree to:
Keep your login details secure
Not share your account with others
Update your information when necessary
SwiftStar is not responsible for account misuse caused by lost or shared credentials.
5. Services on the Platform
Services listed on SwiftStar Network are offered by third-party independent professionals.
SwiftStar:
Does not guarantee any specific service outcome
Does not control pricing set by Pros
Does not accept liability for Service Provider actions
Service Providers are solely responsible for:
Service delivery
Legal compliance
Tools, materials, and transportation
Quality of work
Professional behavior
6. Payments
All payments are processed securely via approved third-party payment providers.
6.1 Payment Terms
Clients agree to pay the full amount shown at checkout.
Payment may be required upfront or upon completion depending on the service.
SwiftStar may charge service fees or platform fees.
6.2 Payouts to Pros
Service Providers receive payment after the service is marked complete.
SwiftStar may withhold payouts if fraud, disputes, or violations occur.
7. Cancellations & Refunds
Clients may cancel bookings according to the Refund Policy (created separately if you want).
Refunds are issued only when:
The Pro does not show up
The service was not started
A proven quality failure is reported
SwiftStar may deny refunds if:
The Client misused the service
The issue is outside the Pro’s control
Work has already been completed
8. User Responsibilities
8.1 Clients Must:
Provide accurate service details
Ensure safe access to premises (if applicable)
Pay for completed services
Communicate respectfully
8.2 Service Providers Must:
Deliver services professionally
Comply with all laws and safety regulations
Maintain valid licenses (if required)
Show up on time or communicate delays
Provide accurate service pricing
9. Prohibited Conduct
Users may not:
Post false or misleading information
Commit fraud or abuse the platform
Harass or threaten others
Upload illegal or harmful content
Attempt to hack, access, or disrupt the system
Engage in off-platform payments to bypass fees
SwiftStar may suspend or ban accounts for any violations.
10. Ratings & Reviews
Clients may leave reviews based on actual experiences.
SwiftStar may remove reviews that are:
Fake
Abusive
Irrelevant
Violating policies
Reviews reflect personal opinions and not SwiftStar’s.
11. Limitation of Liability
SwiftStar is not responsible for:
Damages caused by Service Providers
Loss of property
Injury or accidents
Errors in service delivery
Delays or cancellations caused by third parties
Website downtime or errors
12. No Employment Relationship
Nothing in these Terms creates:
An employment relationship
A partnership
A joint venture
An agency relationship
Service Providers are independent businesses.
13. Intellectual Property
All content on the website (text, graphics, logos, designs, system code) belongs to SwiftStar Network.
You may not copy, reproduce, or distribute any part of the platform without written permission.
14. Privacy
Your use of the website is also governed by our Privacy Policy, available here:
https://s.swiftstarnet.com/privacy-policy
(You can update this link once the page is created.)
15. Disputes & Resolutions
We encourage Clients and Pros to resolve issues directly.
If unsuccessful, SwiftStar may assist but does not guarantee resolutions.
All legal disputes will be handled under South African law in a competent court in Cape Town, Western Cape.
16. Account Termination
SwiftStar may suspend or delete accounts that:
Violate these Terms
Engage in fraudulent activity
Submit false documents
Abuse users or the platform
Users may request account deletion at any time.
17. Changes to These Terms
SwiftStar may update these Terms occasionally.
When updated, the “Last Updated” date will change.
Continued use of the platform means you accept the updated Terms.
18. Contact Information
For questions, disputes, or support:
SwiftStar Network
Bellville, Cape Town, South Africa
Phone: +27 65 711 7178
Email: info@s.swiftstarnet.com
Website: https://s.swiftstarnet.com